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FAQ

We’ve put together responses to frequently asked questions, along with some tips to help you get the most out of your membership.

Your Membership

How flexible are your memberships?

Very! Memberships are month-to-month, providing the stability of a workspace when you need it along with the flexibility you need to grow your business.

How do I make changes to my member account?

Changes to your member information and account can be done through the member portal by logging in here. You can update your credit card, change your address, see past payments, make new payments, etc.

Do you provide mail service?

You may use our address to get mail and small packages delivered at no additional charge while you have an active monthly membership. We’ll hold your mail and small packages at the reception desk. Please check your mail! Mail and packages left more than five (5) business days may be disposed of (or returned to sender).

The Workplace

What are your building hours? How do I gain access?

Staff is onsite between 9AM – 5PM Monday through Friday. Resident and Lodger members have access to the building 24/7 by keycard or through smart device. Resident members have access 8AM – 6PM Monday through Friday; 24/7 access is available for a small up-charge. Please contact the Community Manager for more information on 24/7 access.

Am I allowed to bring my dog? What is your pet policy?

Our highest priority is to maintain a quality professional work environment for our Members. Pets can contribute to that in certain circumstances but can also be a detraction. If you want to bring a pet, please ask us first. We will work with you to see if we can agree on a trial period.

What’s the policy on phone use?

Temescal Works is a work environment, not a library, so some phone use is expected. If you’re on the phone, please respect those around you by keeping a considerate tone and taking loud or extended calls in one of the phone booths.

Will sound from the open atrium disturb me while I’m working?

We love our open layout and polished concrete floors. We also know these design features can raise noise concerns. Our first floor offices and meeting rooms are fully enclosed, built with sound-mitigating interior walls. We’ve also worked with acoustics experts to develop a system that both absorbs and controls sound, so that our semi-enclosed spaces and open areas maintain a work-friendly sound profile.

Who gets to use the kitchen?

We have a shared kitchen that’s available for anyone to use. Enjoy locally roasted coffee, an assortment of premium teas, and use of the refrigerator and microwaves.

Where can I park around here?

There’s street parking on 43rd Street, and metered parking on Telegraph Avenue. We’re also conveniently located 3 blocks from MacArthur BART, and steps away from AC Transit lines.

Is there a place for me to store my bike?

We’ve got you covered with a bike rack on the premises.

Computer Stuff

Is your Internet secure?

Yes, our Internet connection is very secure. Once a device connects to our network (via WiFi or Ethernet), it is given an IP address and is “jailed” in a holding cell. An offsite RADIUS authentication server is what grants or denies access to the network. A user must provide a username and password to be granted access. If you have sensitive data and wish to be on a network isolated from the main member network, ask us about having your own VLAN (Virtual Local Area Network).

How fast is the Internet?

We have a 150mbps download and 150mbps upload speed over Ethernet Fiber technology.