FAQ

How flexible are your memberships?
Very! Memberships are month-to-month, providing the stability of a workspace when you need it along with the flexibility you need to grow your business.

How do I make changes to my member account?
Changes to your member information and account can be done through the member portal by logging in here. You can update your credit card, change your address, see past payments, make new payments, etc.

What are your building hours? How do I gain access?
Building hours are 9AM-5PM. Members have 24/7 access with a key fob.

Am I allowed to bring my dog? What is your pet policy?
We love animals and understand that pets can bring joy and comfort to a workspace. Our top priority is maintaining a professional and welcoming environment for all our Members. If you’d like to bring your pet, just reach out to us first! We’ll be happy to discuss it and see if we can arrange a trial period to ensure it’s a good fit for everyone.

What’s the policy on phone use?
Phone use is expected in our shared workspace. Please keep your volume respectful, and use a phone booth if available for longer or private calls. Thank you for helping maintain a comfortable environment for everyone!

Who gets to use the kitchen?
We have a shared kitchen where you can enjoy locally roasted coffee, craft your favorite drink with our espresso machine, and choose from an assortment of premium teas. The kitchen is also equipped with a refrigerator, toaster, and microwave for your convenience.

Where can I park around here?
2-hour street parking on 43rd Street, all day parking on 44th and 45th streets, and metered parking on Telegraph Avenue. We’re also conveniently located 3 blocks from MacArthur BART, and steps away from AC Transit lines.

Is there a place for me to store my bike?
We’ve got you covered with both indoor and outdoor bike racks.

What’s your cancellation policy on meeting room bookings?
Cancellations made 7 days prior to booking will receive a full refund. Cancellations made 6 days to 24 hours prior to start of meeting will receive a credit towards future bookings. Cancellations made with less than 24 hours’ notice will not receive refunds or credits.

Do you provide mail service?
You may use our address to get mail and small packages delivered at no additional charge while you have an active monthly dedicated desk or office membership. We’ll hold your mail and small packages at the reception desk. This is an add-on for all other member types — just ask!

Do you provide virtual mail service?
Yes! Read more about our virtual mail services.

Is your Internet secure?
Yes, our Internet connection is very secure. Once a device connects to our network (via WiFi or Ethernet), it is given an IP address and is “jailed” in a holding cell. An offsite RADIUS authentication server is what grants or denies access to the network. A user must provide a username and password to be granted access. If you have sensitive data and wish to be on a network isolated from the main member network, ask us about having your own VLAN (Virtual Local Area Network).

How fast is the Internet?
We have gigabit fiber with a 2gbps download and 2gbps upload speed.